Voicemail
Voicemails are sent via email or, if applicable, accessed by dialing *2.
For emailed Voicemails, the From Address will always be PBX-NoReply@WITnetworks.com
Call Parking
This is a way to place a call on hold so that another phone can pick it up.
This only works with desk phones.
- during a call, press one of the Park keys
- The key LED will change from Green to Red indicating a call is Parked
- The call can be picked up by another phone with the same park key.
A cordless phone can pick up a parked call, but they cannot tell if someone is parked on their own.
- Dial the parking spot to pickup a call. e.g park 1 = 6000.
Blind Transfer
Attended Transfer
Attended Transfer
- Press the Transfer key during a call
- enter the extension then press the Transfer key
- the call should end
Attended Transfer
Attended Transfer
Attended Transfer
- Press the Transfer key during a call
- enter the extension, then press the OK key
- consult with the person, then press the Transfer key
- the call should end
Using the Linkus Hub
What is the Linkus Hub?
The Linkus Hub is your phone system all in one place. Using the Linkus hub you can...
- Make & receive calls
- Chat & SMS
- View available extensions
- View Call logs
- Create and manage contacts
- Utilize the Operator Panel to expand your receptionist capabilities
First time signing in?
In your Welcome Email, you will find the information to sign in. If you cannot find it please get in touch with us. The first time you sign in you will be asked to change your password.
Overview
- The landing page is the Extension tab. Here you can see your company's extensions and who's available.
- On the left, you'll find different tabs housing the Linkus Hub's features.
- At the top, you'll find Linkus Client downloads, Virtual function keys, device control, status, and the dial pad.
Operator Panel tab
The Operator Panel gives your receptionist a tool for call routing and availability.
- View whos talking
- Make transfers to groups, extensions, and park calls
- Versatile and easy to use!
The Linkus Client
The Linkus Client is a set of apps for Windows, Mac, Android, and IOS. It includes all functions of the Linkus Hub.
Once you've downloaded Linkus on your phone, within the app the QR code can be used to log in.
Need further help? Get in contact!
Phone system support
Submit a support ticket to support@witnetworks.com
or call (314) 991-9393 and press 1.
Billing or Modify Services
call (314) 991-9393 and press 2.
Troubleshooting Call Quality Procedure
Despite our best efforts, from time-to-time there will be call quality issues.
Issues are generally caused by Internet congestion along the call path.
To properly troubleshoot call quality, we'll need the following (3) items
- Date and time the call started.
- The originating telephone number.
- The destination telephone number.
