Guide to Remote Access

Accessing a computer while out of the office (off-site) using Remote Desktop

Navigate to our remote access portal by clicking here or the link below.

This portal allows you to connect to your in-office computer or server using the Remote Desktop Connection app.

Once you've signed in, you'll see your computers. To connect, you'll want to click the red-lined icon on the left (As seen in the image to the right).

For TeamViewer scroll down to the TeamViewer section below.

☁️💻Remote Access Portal

For the best experience.

For the best experience, you'll want to make some changes to your connection.

Change the "Gateway" to "Ohio, USA".

Change "Colors" to "16 bits".

Printer redirection:

Click the "local resources" tab, then click on the box "Local", this allows you to pick the option "Printers", which will connect your computer's default printer to the remote computer.

Accessing a computer while out of the office (off-site) using TeamViewer

Navigate to our remote access portal by clicking here.

Once you've signed in, you'll see your computers. To connect with TeamViewer, click the red outlined icon, it's the TeamViewer logo (As seen in the image to the right).

Don't have TeamViewer installed?

Once you click the TeamViewer icon to connect there will be a banner that appears at the top of the page to download TeamViewer. Click "TeamViewer for ..."

Once you've installed TeamViewer, follow the connection steps again and you'll be on your way.

Accessing your local Remote Desktop server (on-site)

If your company uses a Remote Desktop server, the connection process while onsite is different than connecting offsite. To access the server, you'll need to open the Remote Desktop Connection app. Normally, we have setup your Remote Desktop Connection app and you just need to open it and sign into the computer you're connecting to.

You can change the connection details by right clicking the Remote Desktop Connection icon and clicking "edit".